In the midst of the pandemic, I wanted to get my affairs in order. I made my daughter enter my details online, hoping someone would call me back to update my polices, which are almost 28 years old. I didn't have much hope. Until Sam from Metropolitan called me and assisted me over one weekend. He was professional and courteous. My only regret is that we did not cross paths sooner.

The service I received from Luyanda in January 2021 is by far the greatest I have ever received from Metropolitan. She was kind, courteous and very helpful. Her voice really says it all.

I would like to thank Shameela for her assistance: you showed your commitment by putting yourself in my shoes. The way you handled my situation proves that you are not in the position by mistake. You have shown that you really care about your company, and more about your customers. Thanks again and keep up the good work.

If it wasn't for Mrs C Petersen, her effort, and patience, I wouldn't be here. You truly understood my issue and remained calm. I hope everyone in a similar situation finds someone as passionate as you so they can get their claims paid out. Continue doing God's work and may you be blessed and continue touching people's lives.

Unfortunately, my family lost a loved one during the pandemic. I assumed that remote working and increased workload would lead to an inefficient claims process. I was wrong. As tragic as our situation was, your office and Ms Pat Nzama provided superior service, which deserves to be appreciated and applauded. My family would like to thank Metropolitan for the quality service they provided in our time of need.